Boparan Restaurant Group introduces service robots

Boparan Restaurant Group (BRG) is the first major hospitality operator to introduce service robots at one of its venues. 

The two robots are currently being trialled at the group's latest restaurant Slim Chickens, which opened in Guildford last week (3 March). 

Through cutting-edge artificial intelligence (AI), the service robots can deliver food at a speed of 4mph with laser-guided accuracy, giving the restaurant team more time to focus on engaging with and serving customers. 

Programmed to be fully automated, the robots have the ability to hold a conversation with guests, on top of taking orders and delivering dishes. Infrared cameras, laser radars and sensors are included in the robot design to ensure smooth transitions, navigation and obstacle avoidance. 

Marking the latest step in BRG's wider investment strategy focusing on innovation and optimisation, the robots will be rolled out across the group's estate of over 100 UK restaurants if the trial proves successful.

"We are committed to evolving the guest experience whilst supporting our teams in delivering the quality food and hospitality that Slim Chickens and BRG are famous for," says Nick Smith, commercial director of the group. "The robots, along with our kiosks, app and table ordering, are the next stage in our digital journey. We don’t plan to replace our team with robots, they are here to support them and make their jobs easier."

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